For any queries regarding your purchase and the status of your delivery, kindly do check your email for your parcel tracking number. This tracking number is clickable and will redirect you to a dedicated tracking page with all the updates from our delivery partner.

Please do note, that updates may take up to 24 hours to reflect once the parcel has been picked up from our warehouse.

Our support specialist is here to help! Reach out on email, Whatsapp or give us a call, available Monday to Thursday 8:00am to 4:30pm, and Friday 8:00am to 3:30pm.

At Litehouse, we’re committed to your satisfaction. We offer a 30 days risk-free money back guarantee. If you are unhappy for any reason, you have 30 days to return it for a full refund. 

Additionally, all our products include a 1-2 year warranty for your peace of mind.

For more details, please refer to our easy return process outlined in our refund policy.

All orders are shipped from our centrally located warehouse in Cape Town, South Africa. We offer free shipping on orders over R700 within South Africa.

Estimated delivery times:

• Standard National Shipping: Typically 3-5 working days.
• Priority National Shipping: Packed first - typically 1-3 working days.

For more details, please refer to our shipping policy.