For any queries regarding your purchase and the status of your delivery, kindly do check your email for your parcel tracking number. This tracking number is clickable and will redirect you to a dedicated tracking page with all the updates from our delivery partner.

Please do note, that updates may take up to 24 hours to reflect once the parcel has been picked up from our warehouse.

Should you have any questions on which Litehouse products would work best for you and your needs or need assistance based on the products you have ordered, reach out to us on: info@litehouse.co.za and one of our awesome staff members of the Litehouse Support Team will get back to you as soon as possible.

At Litehouse, we’re committed to your satisfaction. If you need to return a product, we want to make it easy for you. Please see our simple process:

Step 1: You fill in our easy returns/exchanges form.

Step 2: We collect from your place.

Step 3: We do a product inspection to see what went wrong.

Step 4: We send you the replacement, gift card, store credit or refund your account.

Please click here to view our refund policy.

Please click here to view our shipping policy.