Shipping policy

 

Litehouse ("we" and "us") is the operator of www.litehouse.co.za ("Website"). By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item, a gift voucher for the value of the unavailable products, or if you would prefer for us to process a refund.

2. Shipping Costs

2.1 Standard National Shipping:  R70.00 (Free for orders over R700)

2.2 Priority National Shipping: R185.00 (R120.00 for orders over R700)

2.3 The cost for shipping will be calculated and added at checkout.

3. Delivery Terms

3.1 Standard National Shipping: Typically 3-5 working days.

3.2 Priority National Shipping: Packed first - typically 1-3 working days.

3.3 Delivery Time Exceeded: If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation. 

4. Parcels Damaged In Transit 

4.1 If you find a parcel is damaged in-transit, please refer to our Refund Policy.